📦 FAQS: About Your Order
⏳ Handling Time (Before Shipping)
Processing Time: 3–5 business days
Once your order is placed:
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The Coach team locates your bag from their secure warehouse.
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The bag undergoes an authenticity check and stock verification.
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It is then released to us for final inspection, luxury wrapping, and shipment.
✨ This process ensures every item you receive is 100% authentic, brand-new, and in perfect condition.
🔄 Can I Cancel or Change My Order?
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Orders can only be modified or canceled within 24 hours after purchase, but you need to write to us via email > hello@lasevgi.com . This is important for our record to secure refund to your payment channel.
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After 24 hours, your bag will already be in Coach’s processing system and cannot be altered.
📌 To request a change, please contact customer service immediately with your order number. write to us via email > hello@lasevgi.com
🔍 How Do I Track My Order?
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Once your order is shipped, you will receive an email with your tracking number and link.
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You can track your parcel in real time via DHL / FedEx / UPS / Aramex, depending on your region.
📦 Tracking usually goes live within 24 hours after shipment confirmation.
👜 What If My Bag Is Not in Stock?
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In rare cases, if the specific color or model becomes unavailable during processing, you will be notified immediately.
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You may choose:
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✅ A replacement model or color
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✅ A full refund (refund will be credited back in within 3-5 working days directly to your payment channel only)
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✨ Your satisfaction and trust are our priority.
🧾 Do You Provide Proof of Authenticity?
Absolutely! Every purchase comes with:
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✅ Official Coach care card & product tag
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✅ Serial/Style number that can be verified at any Coach store
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✅ Original packaging where applicable
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✅ Invoice or declaration upon request
🛡️ We are an authorized reseller. All products are 100% authentic or your money back.
📣 Need Help or Have a Special Request?
Simply chat with our customer service team — we are here to assist you every step of the way! OR write to us at hello@lasevgi.com